Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan…soon to be 23! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Performs all real estate loan processing activities including receiving, evaluating, and reviewing loan applications; obtaining and verifying necessary information; preparing documents for underwriting and closing review; and communicating loan status to all involved parties.

Essential Duties and Responsibilities:

• Reviews real estate loan application files to ensure compliance with disclosure requirements.
• Verifies applicant information including employment, salary, assets, and liabilities.
• Orders appraisals, credit reports, title reports, and other essential documentation.
• Processes a mixed pipeline of first mortgage and home equity loan application within desired KPM’s.
• Reviews information for completeness and accuracy to ensure all necessary items are available for underwriting and adhere to market guidelines. Clarifies missing or questionable information and follows up with outside sources for outstanding documents.
• Tracks files as information is compiled to ensure compliance with underwriting guidelines. Keeps files organized and submits to underwriting after ensuring all conditions have been met.
• Assists members in resolving conditions of underwriting.
• Keeps appropriate parties informed of MSGCU policies and procedures and communicates status of loans to all parties involved in the transaction.
• Answers inquiries regarding status of loan from borrowers, retail team, and vendors in order to move the loan application through the process in a timely and accurate manner.
• Obtains Private Mortgage Insurance (PMI) on files when necessary and requests subordination agreements.
• Works closely with Real Estate Closers and coordinates closings with all parties.
• Serves as a back-up to the Real Estate Processor I and can effectively manage and maintain the home equity disclosure queue and lending process.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Uses active listening skills to gain understanding and determine the needs of others to help members achieve their financial objectives and deliver a member-focused real estate lending experience.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Possesses strong organizational skills and ability to manage multiple responsibilities simultaneously in a fast-paced environment.
• Communicates Effectively: Effectively communicates the real estate lending process to audiences with varying needs and abilities.
• Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.
• Proficient with Microsoft Office software products (Word, Excel, PowerPoint, Outlook) and the ability to operate standard office equipment.
• Thorough knowledge of first and secondary mortgage market guidelines and documentation requirements.

Essential Preparation and Experience:

• High school diploma or GED; and
• Either:
  • 2 years of mortgage processing experience; or
  • 3 years of relevant real estate lending experience.
• Federal Housing Administration (FHA) lending experience and Encompass experience preferred.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $23.50 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here